Before contacting support
- Record the Praesidium version and Windows version.
- Copy the exact error message or describe the unexpected result.
- Note the steps immediately before the problem.
- Create a sanitized support bundle from the About Praesidium menu when the application can open.
Protect sensitive information
Start a conversation
Email AeternumIT@proton.me or use the Support section inside your signed-in Aeternum Customer Account. Include enough detail to reproduce the problem and identify whether it affects installation, licensing, a specific tool, or account access.